Comparison
Two Omani products. One of them is yours.
Chatbot.OM and CustomerCare.OM come from the same team, run on the same platform family, and keep data in the same place. The difference is how many doors you need answered.
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Chatbot.OM
Chat, done properly and affordably. Your website and your WhatsApp number answered around the clock, with tickets, follow-ups, leads, and reporting behind them. Live in about a day, and within reach of a business with four staff.
Right if most of your enquiries already arrive as messages.
The full suite
CustomerCare.OM
Everything above, plus the telephone. Inbound calls answered by a voice agent in Omani Arabic, outbound calling campaigns, and a dedicated agent working your email inbox. Built for organisations running an IVR and a floor of human agents.
Visit customercare.omLine by line, no asterisks.
| Capability | Chatbot.OM | CustomerCare.OM |
|---|---|---|
| Website chat | Included | Included |
| WhatsApp conversations | Included | Included |
| WhatsApp voice notes | Included | Included |
| Email repliesChatbot.OM answers on an email thread as another chat channel. Triaging, organising, and drafting across a whole inbox is the AI Email Agent, which lives on the suite. | Replies on the thread | Full inbox agent |
| Inbound phone callsAnswering a telephone line needs a SIP trunk from Omantel or Ooredoo and a voice agent. That is the suite. | Not included | Included |
| Outbound calling campaigns | Not included | Included |
| Outbound messages | WhatsApp reminders and confirmations | WhatsApp, SMS, email, and voice |
| Automated support tickets | Included | Included |
| Smart follow-ups | Included | Included |
| Automated lead pipeline | Included | Included |
| Dashboard and reporting | Included | Included |
| Arabic and English | Included | Included |
| Additional languages | On request | Nine as standard |
| Data hosted inside Oman | Included | Included |
| Personal Data Protection Law compliant | Included | Included |
| Self-hosted deployment | Included | Included |
| Typical time to live | About a day for the website, a few days for WhatsApp | About a week, mostly waiting on the SIP trunk |
How to choose in about a minute.
Take Chatbot.OM if
- Most enquiries reach you on WhatsApp or through your website
- Your phone rings, but nobody is drowning in calls
- You want something live this week, not this quarter
- Budget matters and the team is small
- You need tickets and leads more than you need telephony
Take the full suite if
- Your phone line is the main way customers reach you
- You run an IVR and a floor of human agents
- You need outbound calling, not just outbound messages
- Your email inbox needs an agent of its own
- You are procuring at enterprise scale and can wait for a SIP trunk
If you are genuinely unsure, tell us where your enquiries come from and we will say which one fits. We would rather put you on the cheaper product that works than the bigger one that does not.
FAQ
What people ask when they are deciding between the two.
Can we start on Chatbot.OM and move up later?
Yes, and most businesses should. The two run on the same platform family and the same infrastructure inside Oman, so your knowledge base, conversation history, tickets, and leads carry across rather than being rebuilt.
Why not just take the full suite from the start?
Because answering the phone properly is a bigger commitment than answering chat. It needs a telecom line, call flows, and usually a change to how your team works. If most of your enquiries already arrive by WhatsApp and your website, chat is where the return is, and it is live in a day.
Is Chatbot.OM a cut-down version?
No. Within chat it is the full thing: the same knowledge grounding, guardrails, ticketing, follow-ups, lead pipeline, and reporting. What differs is the channels it covers, not the depth of what it does on them.
We get a lot of calls. Does that rule Chatbot.OM out?
Not necessarily. A good chat presence often reduces call volume, because the questions people ring about get answered before they pick up the phone. If the calls are still the bulk of your work after that, the suite is the right answer.
Do both keep our data in Oman?
Yes. Both store and process customer conversations on servers inside the Sultanate, in line with the Personal Data Protection Law (Royal Decree 6/2022), and both offer a self-hosted option for organisations with their own requirements.
Your website is quiet. Fix that.
Give us your website and we will have Chatbot.OM reading it today. Your customer data stays inside Oman.
Oman Personal Data Protection Law compliant · Data never leaves the Sultanate