Automated Lead Pipeline
Your chat window is already your busiest sales channel.
Most of what arrives is enquiry, not support. The chatbot works out which of those enquiries are real, fills the record in from your own data, and gives each one to a person by name. While the customer is still interested.
New
Al Mouj villa
Majlis set · OMR 1.4k · Website
Nizwa restaurant
Extraction · OMR 3.8k · WhatsApp
Contacted
Barka school
120 laptops · OMR 25k · Fatma
Sohar workshop
Compressor · OMR 900 · Yousuf
Quoted
Qurum clinic
Reception fit-out · OMR 6.2k · Nasser
Won
Seeb logistics
Shelving · OMR 11k · Closed
Illustrative pipeline · every card started as a chat
What is actually in your inbox
Ninety enquiries, nine buyers.
A business in Oman with a decent website and a WhatsApp number takes far more enquiries than it realises. Most are asking the price, the location, or the opening hours. A handful are ready to buy this week, and they look exactly the same in an unread inbox at eight in the morning.
Someone has to tell them apart while the conversation is still warm.
Qualify, enrich, hand to a human.
Qualify
Most chats are browsing. The chatbot asks the two or three questions that separate a real buyer from a price check, without making the customer feel processed.
Enrich
What the customer said is only half the record. The rest comes from your own data: stock, past orders, indicative value, segment, which branch covers the area.
Assign
The lead lands with a named person, not a shared inbox. They get the full conversation, the enriched record, and a first action with a time on it.
No form. No copy-paste. No lead sitting in a shared inbox.
Three enquiries, three lead records
The chat is the interview. The record writes itself.
do you have majlis sets? moving into a new villa in Al Mouj next month
We do, in eleven fabrics. For a villa majlis most customers take the ten seater. Is it for a formal majlis or a family sitting room?
formal. wife wants dark green velvet if you have it
We have that in stock. Delivery to Al Mouj is free and takes about two weeks from order. Shall I ask Yousuf to send you the green velvet options and a price in the morning?
yes please. 9 is fine, whatsapp is better than calling
Serious. Named the property, the fabric, and a callback time.
- Requirement
- Ten seater formal majlis, dark green velvet
- Deliver to
- Al Mouj, Muscat
- Timing
- Moving in next month
- Prefers
- WhatsApp, from 9am
- Fabric in stock
- Yes, 34m on the roll
- Indicative value
- OMR 1,250 to 1,600
- Previous orders
- None, new customer
- Assigned to
- Yousuf, showroom sales
Ownership, not visibility
A lead everyone can see is a lead nobody is working.
Dashboards make people feel informed. Ownership makes them responsible. Every lead here belongs to one person from creation to the sale, and the record says who, since when, and what they promised.
One name, not a team inbox
A lead in a shared inbox belongs to nobody. Every lead here carries an owner from the moment it is created, and that owner is who the reporting asks about.
Ownership survives the handover
If the lead moves to someone else, the whole thread moves with it: the original chat, everything attached since, and the promises already made to the customer.
Aging is visible, not discovered
A lead that has not moved in four days is on the board in a colour nobody can miss, long before it becomes a quarterly surprise.
One engine, two jobs
The same engine that chases tickets chases deals.
A quote that goes unanswered for a week and a ticket that goes quiet for a week are the same failure. Smart Follow-Ups handles both: it reminds the owner, it messages the customer on the channel they used, and it escalates when the promise is about to break. This page is about creating good leads. That one is about refusing to let them go stale.
Smart Follow-UpsFrom first message to closed won.
- Enquiries qualified inside the conversation, not by a form
- Serious buyers separated from price checks
- Records enriched from your stock, pricing, and history
- Indicative value estimated per lead
- Assignment to a named owner with a first action and a deadline
- Pipeline stages you define, from new to won
- Aging leads surfaced before they go cold
- Follow-ups run on the customer's own channel
- Handover that carries the full thread
- Leads pushed into the CRM you already use
- Arabic and English conversations in one pipeline
- Won and lost reasons captured for reporting
FAQ
The questions Omani teams ask us most often.
How does it know which enquiries are serious?
By what the customer actually says. Volume, timing, location, budget, and whether they will commit to a next step. You set the bar for your own business: for a car workshop a named car and a date is enough, for a contractor it may need a site visit agreed.
What does enrichment actually add?
Facts you already hold but nobody has time to look up mid-conversation: whether the item is in stock, what this customer bought before, what a job like this normally comes to in OMR, and which of your people covers that area. It is your data, joined up.
Does it replace our sales team?
No. It does the part your sales team is worst at, which is being awake at 10pm and writing everything down. Humans still sell. They just start from a lead that is already qualified, already written up, and already theirs.
Can leads go into our CRM?
Yes. Leads can be created directly in the CRM you already use, with the enriched fields mapped to your own field names, so your team never has two places to look.
See integrationsWhat happens to enquiries that are not serious?
They still get a good answer. They are logged as enquiries rather than leads, so your pipeline stays honest and your reporting still shows how much interest the business is generating.
Who follows up, and when?
The same engine that chases tickets chases deals. The owner is reminded, the customer gets the follow-up on the channel they wrote from, and nothing depends on somebody remembering.
Smart Follow-UpsYour website is quiet. Fix that.
Give us your website and we will have Chatbot.OM reading it today. Your customer data stays inside Oman.
Oman Personal Data Protection Law compliant · Data never leaves the Sultanate