The product
One chatbot. Six jobs.
It is not six products bolted together. It is one conversation with your customer, and everything your business needs to happen because of it.
The front door
AI Chatbot for Websites
It reads your website, answers in Arabic and English in seconds, and knows when to stop guessing and fetch a human.
OpenWhere Oman actually talks
WhatsApp AI Chatbot
Messages and voice notes answered on the channel your customers already use, plus the reminders and confirmations they actually read.
OpenWhen it is a problem
Automated Support Tickets
The complaint becomes a written, graded, routed ticket without anyone filling in a form.
OpenAfter it is assigned
Smart Follow-Ups
It chases the person who owns the ticket and tells the customer where things stand, including when it is going to be late.
OpenWhen it is money
Automated Lead Pipeline
Serious enquiries are qualified, enriched from your own records, and handed to a named owner who keeps them to the sale.
OpenSo you can see it
Dashboard & Reporting
Volumes, topics, sentiment, ticket ages, and pipeline health, live, in one view that does not need an analyst to read.
OpenOne message in. Four things out.
A customer writes
On your website, or on WhatsApp, at any hour, in Arabic or English.
It is answered
From what you published and uploaded, or handed to a person when it should be.
Something is created
A ticket if it is a problem, a lead if it is money, both with an owner.
It is chased and counted
Followed to a confirmed ending, and reflected in your reporting the same day.
Where this one stops
Chat is the whole scope here. Deliberately.
Chatbot.OM is the affordable, fast way to get an Omani business answering properly. It does not answer your phone line, it does not run outbound calling campaigns, and it does not work your email inbox as a dedicated agent. Organisations that need all of that run CustomerCare.OM instead, on the same platform family and the same infrastructure inside Oman.
FAQ
What people ask before they pick a starting point.
Do we have to take all six?
No. Almost everyone starts with the website chatbot and adds WhatsApp next. Tickets, follow-ups, and the lead pipeline switch on when you want them, and they use the conversations you are already having, so there is nothing to migrate.
How long until it is live?
The website chatbot is usually live in about a day. WhatsApp takes a few days longer because the number and your message templates have to be approved on the WhatsApp Business Platform, which is out of our hands.
What is not included?
Anything that involves a phone line. Chatbot.OM does not answer calls, does not dial out, and does not run an email agent through your inbox. Those live on our sister product for organisations that need them.
Compare the twoCan we host it ourselves?
Yes. The default is our sovereign cloud inside Oman. Organisations with their own compliance requirements can run the whole thing on their own infrastructure instead.
Self-hosted deploymentYour website is quiet. Fix that.
Give us your website and we will have Chatbot.OM reading it today. Your customer data stays inside Oman.
Oman Personal Data Protection Law compliant · Data never leaves the Sultanate