Shopify and Chatbot.OM
Order status, stock, and returns answered from live Shopify data rather than from a page that was accurate last week.
What it does
Chatbot.OM reads your Shopify catalogue and orders, so a customer asking whether a size is in stock or where their order is gets the real answer, in the conversation, without logging into an account.
Return and exchange requests are checked against your policy and the order date, then raised as a ticket with the order attached, so your team is not searching for it.
Setting it up
Connect your store and choose what the chatbot may read: products, inventory, orders, and customers. Order lookup can be restricted to require both an order number and a matching phone number or email.
The widget can be added through the same connection, so there is no separate theme edit.
- Live product, inventory, and order access
- Order lookup gated on matching customer details
- Widget installed through the same connection
What you can do
- Answer stock questions from live inventory
- Give order status without an account login
- Check return eligibility against your policy
- Raise tickets with the order already attached
- Install the widget without editing your theme
Other ecommerce connections
Your website is quiet. Fix that.
Give us your website and we will have Chatbot.OM reading it today. Your customer data stays inside Oman.
Oman Personal Data Protection Law compliant · Data never leaves the Sultanate