WooCommerce and Chatbot.OM
The same live catalogue and order answers for stores running WooCommerce on WordPress.
What it does
Products, stock, and order status are read from WooCommerce, so Chatbot.OM answers availability and delivery questions from the real state of the store rather than a copy.
Returns and order problems become tickets with the order reference attached, which removes the most tedious part of handling them.
Setting it up
Generate WooCommerce API keys with read access to the resources you want exposed, and connect them from the integrations panel. Write access is not required for answering questions.
Order lookup requires a matching phone number or email alongside the order number, so one customer cannot read another's order.
- Read-only API keys are sufficient
- Order lookup gated on matching customer details
- Pairs with the WordPress plugin for the widget
What you can do
- Answer stock and variant questions from live data
- Give order status against a verified customer
- Raise return tickets with the order attached
- Operate with read-only API credentials
- Work alongside the WordPress plugin
Your website is quiet. Fix that.
Give us your website and we will have Chatbot.OM reading it today. Your customer data stays inside Oman.
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