Zapier and Chatbot.OM
Connect Chatbot.OM to thousands of applications without waiting for a native integration to exist.
What it does
Chatbot events, a conversation started, a ticket created, a lead qualified, a handover requested, become Zapier triggers. From there you can send them anywhere Zapier reaches, which covers most of what a small business runs.
It also works the other way. A Zap can push knowledge updates or contact records into the chatbot, so a change made in your own system reaches the conversation without a manual step.
Setting it up
Connect your Zapier account with an API key and pick the events you want to trigger on. No development work is needed, and most useful Zaps take a few minutes to build.
Common first Zaps: new lead into a spreadsheet, negative sentiment into a team channel, new ticket into a project tool.
- Triggers on conversation, ticket, and lead events
- Actions for pushing data back into the chatbot
- No development work required
What you can do
- Trigger Zaps on conversations, tickets, and leads
- Send data to thousands of connected applications
- Push updates back into the chatbot from your systems
- Filter which events fire to keep task usage sensible
- Build without any development work
Other automation connections
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