Google Sheets and Chatbot.OM
The simplest possible destination for leads and tickets, and a genuinely good place to start.
What it does
Every lead, ticket, or conversation summary can be appended as a row in a Google Sheet you own, with the columns you choose. For a business with no CRM, this is a complete and perfectly workable system.
It also works in the other direction. A sheet of prices, stock, or opening hours can be read by Chatbot.OM as a knowledge source, so updating a cell updates the answers.
Setting it up
Authorise access to the specific spreadsheet rather than to your whole Drive, and map which fields go in which columns. New rows appear as conversations happen.
Many businesses start here and move to a CRM later. Nothing is lost in that move, because the same data is already being produced.
- Access scoped to one spreadsheet
- Column mapping you control
- Sheets readable as a knowledge source
What you can do
- Append leads and tickets as rows in real time
- Read prices and stock from a sheet as knowledge
- Access limited to the spreadsheets you choose
- Custom column mapping
- A complete starting point for businesses with no CRM
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Give us your website and we will have Chatbot.OM reading it today. Your customer data stays inside Oman.
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