Slack and Chatbot.OM
The conversations your team needs to see, in the channel they already have open, with a link straight to the thread.
What it does
Choose which events reach Slack: a high-value lead, a negative conversation, a handover request, a ticket about to breach its promised time. Each arrives as a message with the customer, a summary, and a link into the full conversation.
Handovers can be accepted from Slack, so the person who picks it up is recorded without anyone opening another tool.
Setting it up
Install the app into your workspace and pick a channel per event type. Most teams route leads and escalations to different channels so neither drowns the other.
Notification volume is worth tuning in the first week. Sending everything to one channel is the fastest way to have the whole thing muted.
- Per-event channel routing
- Handover accepted directly from Slack
- Links straight into the full conversation
What you can do
- Route leads, escalations, and alerts to chosen channels
- Accept a handover without leaving Slack
- Link directly into the conversation record
- Alert before a ticket breaches its promised time
- Tune notification volume per event type
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